FAQ

General OS&E, such as bar, bath, closet, and desk accessories, as well as in-room furniture, pillows, décor, wastebaskets, trays, and coffee accessories.

Yes, of our standard finishes; wood, metal, leather. Please enquire for resin, stone, or other. Discover our materials here.

Yes, many of our product lines have matching bath, bar, and desk accessories. You can browse them here: Vanity Sets, Bar Sets, and Desk Collections.

Not at all. Some of our clients prefer to mix-and-match collections with different colors or materials to elevate their guestrooms even further.

Yes, many of our product lines have matching bath and bar items. You can locate them on our site here: Vanity Sets and Bar Sets.

Every single product that we offer can be adapted to any of our standard finishes, as well as any RAL, Benjamin Moor, or Pantone color. We can match any swatches you have, and we can also use materials that you provide. Stock items (Insignia) do come as is, however, every single product can be created as you envision, it just means that it becomes a production item. You can view our in-stock Insignia collection here.

Pricing is upon request with your direct rep. We work very closely with our factories to get you the best pricing possible. Quantity, market availability, and non-standard finishes can all impact price.

Custom-sized products made from resin or metal.

100 lbs. We tested this ourselves, too!

We primarily use faux leather or PVC (polyvinyl chloride) leather. This is an artificial leather made of a flexible plastic resin. Faux leather is water resistant and non-porous, so it does not get stained easily and unlike real leather, can be easily be cleaned. We do, however, also use real leather when specified by the client. You can find out more about our materials and their care & cleaning guides here.

Yes! Our liners are powder coated, which creates a protective barrier between the iron and the elements.

Yes! We have a wide variety of options to get your logo applied to the material or finish you choose. You can find out more here.

Absolutely! Custom work is our specialty; we can match colors, add logos, add different designs and textures to match branding, and we can even create an entirely new product based on your needs. Learn more here.

Of course! Just let us know what changes you would like and we can work together to make it happen. Anything you can think of, we can do. Discover more here.

Yes! We love working directly with designers who have a creative vision for us to work on together for making it a reality. See some of our case studies here.

This is dependent on material, though MOQ is usually 48 for metal/leather/wood and 96 for resin. However, we can work with our factories to find a solution that works for you.

Absolutely; we have several customization techniques per material. You can view those options here.

We do, indeed. You can view those techniques here.

This depends on your project needs – please ask your Rep for specific quotes.

Of course! Please provide a sample of what you would like recreated.

Yes; if you have a particular swatch or color, we’d love to hear about it! We do a lot of COM work, though we do advise there might be slight color variations for reorders due to what is available in the market at that time.

While we can match any Pantone, RAL, and Benjamin Moore color, it would be beneficial to have a sample so our factory has an example in person.

No, although there are some techniques that are best suited to some materials than others. Your dedicated Sales Rep will advise you. Please head over to our Custom page for more information.

By championing responsible manufacturing and collaborating with skilled artisans who share our values, our collections transcend the ordinary while contributing to a greener future. We are immensely proud to use sustainable and recycled materials whenever possible; Paradigm Trends primarily sources mango wood and stainless steel. Mango wood is considered a by-product of the mango tree once fruit can longer grow. Mango wood does not need much processing to go from tree to a finished product, giving it a lower manufacturing footprint overall. Recycled stainless steel is “closed loop production”; no materials are wasted and everything is re-used over and over again. It is our goal to source products that enhance the handicraft industry in India and to reduce our carbon footprint in the process.

We are proud members of The Women’s Business Enterprise National Council (WBENC), which is the largest third-party certifier of businesses owned, controlled, and operated by women in the United States. Our factories are also in the process of obtaining our PEFC & NCCF certificates.

At BDNY 2024, we also released our first-ever FSC-certified collection. The collection details will be uploaded to our website soon.

We are always identifying ways in which our materials can be more sustainable. We are currently looking at implementing recycled plastic liners for our wastebaskets, in addition to sourcing vegan and/or plant-based leathers.

We primarily use mango wood, which is both more sustainable and more durable than bamboo – its popular counterpart. We are also expanding our teakwood selection. Additionally, we occasionally utilize MDF as a base material for our leather-wrapped products. You can find out more about our mango wood here, or download more information here.

Yes, we have liners that are made from stainless steel, which is a closed-loop production. We are working on implementing recycled plastic liners.

We understand the role we must play in order to keep this planet thriving, and so sustainability is at the forefront of our minds when we’re designing our products. From expanding our sustainable materials to working with eco-conscious factories, we are evolving everyday.

Orders can be made directly through your dedicated Sales Rep. You can also request a proforma, or send a PO via email or fax. Haven’t worked with us before? See our contact page to get started.

You don’t need an account with us to place an order, we’ll just ask you to provide some quick and easy information to get the ball rolling. With Paradigm Trends as your partner, you can expect exceptional customer service, personalized guidance, and a seamless experience from start to finish.

We can, at management’s discretion. If you have found a bath collection that you like, but you only want the cotton ball holder, for example, you can order just that item, but the MOQ will still apply. 

Of course! Sampling is typically recommended and is particularly advised for new clients or any significantly large orders.

Samples take 3-4 weeks. Resin samples can take up to 6 weeks. 

This depends on our agreed upon terms with the client. Generally, our Insignia (in-stock) collection is held in New Jersey and is ready to ship right away. Production orders are 90 days to FOB. 

If prepaid terms or a deposit is needed, the lead time will begin once funds are received.

Yes, this depends on material. Our MOQ is typically 48 for metal/leather/wood, and 96 for resin. Our soft goods range from 50 for faux leather and 200 for other fabrics. 

Because the product(s) is presently out of stock due to a large order from another client, who has temporarily cleared out our inventory. We always strive to keep a healthy amount of stock at our warehouse in New Jersey.

This is highly unusual. Please call or email your dedicated Sales Rep directly.

This may be due to a partial shipment, as agreed upon with the client prior to shipping. If not, please contact your Rep directly.

Both will work! PO is preferred on our end, but whatever is easiest for you is the best option.

Please contact your Rep directly within 5 days of receiving your order and provide all information about your damaged product(s), including photos.

Orders can be made directly through your respective sales rep. POs can be emailed or faxed over.

Prepayment terms via check or credit card (Visa, Mastercard, AMEX) are required for first orders. In cases where goods need to be manufactured to order, a 50% deposit is required.

First time orders: Check or CC (3% Transaction Fee Applies). Other orders: Wire, Check, ACH, or CC

At the discretion of management.

This is dependent on state. You can use Avatax to calculate any taxes owed. 

This depends on your agreed upon terms.

There is a 3% credit card fee that cannot be negotiated.

Estimated lead time can be one to two weeks. The estimated lead time for larger orders will be closer to 2 weeks, as the products need to be palletized for shipping.

This is dependent on the materials used and the complexity of your design. Resin and wood products will be closer to 110 days to FOB. Other materials will be estimated 90 days to FOB.

Depending on the shipping location, this could take up to 8 days.

Absolutely, we do this regularly.

At the discretion of management, you may be able to hold your order at our New Jersey warehouse. 

Yes.

Yes; your Sales Rep will provide you with all necessary tracking information once your order ships.

Please contact your dedicated Sales Rep, as this may affect shipping costs. 

We generally provide a warranty for one year from the date received by the client, however we advise that you check your agreed upon terms. This warranty only covers any defects in material or workmanship under normal use and maintenance. We will replace the product with goods that are identical or reasonably equivalent to the goods.

While we do provide fingerprint-resistant metal products, you can take extra steps for precaution. Wearing gloves, especially cotton or microfiber gloves, can prevent direct contact between your fingers and the stainless steel surface, reducing the likelihood of leaving fingerprints. Regularly clean the stainless steel surface with a mild soap and water solution. This can help remove fingerprints and maintain the appearance of the surface.

The use of diluted white vinegar solution or rubbing alcohol can also prevent dust settling, but test it on a small, inconspicuous area first to ensure it doesn’t damage the metal. After cleaning, gently buff the stainless steel surface with a microfiber cloth to remove any remaining fingerprints and restore shine. 

You should clean the exterior regularly with mild soap and water, avoiding harsh chemicals. We advise that you periodically disassemble and clean pump parts with warm, soapy water. Avoid overfilling your soap pumps, mix products cautiously, and store away from sunlight to prevent damage.

Keep your wood products away from direct sunlight and extreme heat to prevent discoloration. We advise that you regularly apply a wood conditioner or polish to maintain the wood’s natural color and prevent drying.

Wipe the stained area with a damp cloth to remove any surface dirt or residue, then mix mild soap or detergent with warm water to create a gentle cleaning solution. Windex is also suitable. Dip a clean cloth or sponge into the solution and gently scrub the stained area in circular motions. Rinse the area with clean water and wipe dry with a soft cloth.

For tougher stains, you can try using a diluted vinegar solution or rubbing alcohol, but test it on a small, inconspicuous area first to ensure it doesn’t damage the faux leather.

Allow the faux leather to air dry completely before using or applying any leather conditioner to restore its texture and appearance.

Yes! You can access our catalogs via our website here, we can provide digital catalogs via email, or we can send over physical copies for you.

We do not. 

We have our NYC HQ showroom, though we take guests by appointment only. 

We’d love to connect with you on social! You can find us on LinkedIn as Paradigm Trends, Instagram and Threads as @paradigm_trends, or Twitter as @paradigmtrends.

We do try to provide the best possible pricing for our clients. There may be applicable discounts depending on the volume of the order. We also keep a limited amount of product in our NYC HQ to give away to our loyal Housekeepers every September for Housekeepers Week. If you have questions or concerns about pricing, please reach out to your rep.

Yes, we can.